Engineer, Technical Sales

Service Sales Development

• Promote and sell after-sales service offerings, including:
  • Preventive Maintenance (PM) packages
  • Service Contracts / Service Level Agreements (SLAs)
  • Spare Parts
  • Consumables
  • Repair and Calibration Services
• Identify new business opportunities within the installed instrument base.
• Develop and execute territory sales plans to achieve service revenue targets.
• Generate quotations, proposals, and tender documentation for service-related opportunities.
• Conduct contract renewal activities and follow up on expiring service agreements.

Customer Relationship Management

• Build and maintain strong relationships with laboratory managers, QA/QC teams, R&D personnel, procurement teams, and key decision-makers.
• Understand customer operational needs and recommend appropriate service solutions.
• Conduct regular customer visits to strengthen engagement and identify additional sales opportunities.
• Handle customer inquiries and coordinate with service teams to ensure customer satisfaction.

Sales Pipeline & CRM Management

• Utilize Salesforce CRM to manage opportunities, quotations, sales activities, and customer information.
• Maintain accurate sales forecasts and pipeline reports.
• Track contract renewal schedules and proactively manage opportunity development.

Collaboration & Technical Support

• Work closely with Service Engineers, Product Specialists, and the Manufacturer's Service Organization to develop customer solutions.
• Coordinate with principals/manufacturers regarding service programs, technical recommendations, and commercial opportunities.
• Support marketing campaigns, customer seminars, and promotional activities related to service offerings.

Reporting

• Prepare regular sales activity reports, forecasts, and performance updates.
• Monitor market trends, competitor activities, and customer feedback to identify growth opportunities.

Education

• Bachelor's Degree in:
  • Engineering
  • Analytical Chemistry
  • Instrumentation
  • Biotechnology
  • Chemical Engineering
  • Related technical disciplines

Experience

• Minimum 3 years of experience in technical sales, service sales, or customer support within analytical instrumentation, laboratory equipment, or industrial technology sectors.
• Experience selling service contracts, maintenance agreements, spare parts, or consumables is highly preferred.
• Experience working with multinational manufacturers/principals is an advantage.

Technical Competencies

• Basic understanding of analytical instrumentation brands such as:
  • Malvern Panalytical
  • TA Instruments
  • Agilent technologies
  • Buchi
  • Binder
  • Laboratory automation systems
• Ability to understand technical service offerings and translate them into customer value propositions.
• Familiarity with CRM systems, preferably Salesforce.

Language Skills

• Good command of written and spoken English.
• Ability to communicate effectively with overseas manufacturers and regional support teams on a regular basis.

Sales & Soft Skills

• Strong customer-facing, communication, and presentation skills.
• Excellent negotiation and persuasion abilities.
• Ability to engage with customers at different organizational levels, from end-users to management and procurement teams.
• Strong problem-solving and relationship-building skills.
• Self-motivated and results-oriented with the ability to work independently.

• Salary and  bonus according month.
• 2-month probation period with 100% salary.
• Social insurance from the first working day, including probation period.
• Health insurance and accident insurance provided under the company’s policy.
• 16 days of annual leave, public holidays as regulated by the government, plus Christmas holiday.
• Opportunity to participate in training courses such as:

Sales skills

Presentation skills

Customer management skills