Customer Service Executive

• Provide solutions to recovery service, and improve customer satisfaction
• Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
• Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions

• 2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
• Good communication in English and negotiation skills
• Basic analytical skills to keep track of performance
• Fast learning and open to change.
• Teamwork, time management, and data analyst skills 

WORKING TIME:

• Rotating shifts 8 hours/day (7am - 12pm)
• 6 days/week

• 13th-month salary
• Competitive compensation scheme including an annual performance bonus
• Annual Leave: 12 days
• Employee discount
• Provide budget for Laptop purchasing
• Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
• Bi-annual Performance Review