Việc làm này đã hết hạn nộp hồ sơ

Customer Service Executive

Mức lương

9 - 12 triệu

Khu vực tuyển

Kinh nghiệm

2 năm

Mô tả công việc

Provide solutions to recovery service, and improve customer satisfaction
Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
Understand and deliver business strategies and improve customer services through the execution of self-service
Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions

Yêu cầu công việc

2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
Good communication in English and negotiation skills
Basic analytical skills to keep track of performance
Fast learning and open to change.
Teamwork, time management, and data analyst skills

Quyền lợi

13th-month salary
Competitive compensation scheme including an annual performance bonus
Annual Leave: 12 days
Employee discount
Provide budget for Laptop purchasing
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
Bi-annual Performance Review

Thông tin chung

Ngày đăng

24/09/2025

Cấp bậc

Nhân viên

Số lượng tuyển

Hình thức làm việc

Toàn thời gian cố định

Yêu cầu kinh nghiệm

2 năm

Ngành nghề