Customer Service Staff - Nhân Viên CSKH

• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management.
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, ETC. that we offer.
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions

Working place: 78 To Ngoc Van, Tay Ho, Ha Noi

Working time: 48 hours/ week, with flexible shift scheduling

• Good English communication skills.
• Accept only candidates with no experience or up to 1 year of experience.
• Having phone skills and client service skills is a plus.
• Must be friendly, outgoing, “people-oriented.”
• Well groomed, organised and detail oriented.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.

• Negotiation Salary. Competitive remuneration package
• Dynamic, supportive environment
• International Company with many different nationalities. Work an International working environment
• Excellent Salary Scale & Year-End Salary Review
• Frequent Team Building Activities
• A rewarding & meaningful role where you make a difference in pets’ lives