Giám Sát Điều Hành (Admission Supervisor) - Ila Phan Văn Hớn

Planning
Weekly SNS planning;
Monthly Re-sales Planning;


Training and Development
Conduct Workshop/Training for TA and Admission team;
Observe TA and have the plan to improve weak TA;
Admission Officer and TA Development;
Monitor and train the Admission team to make sure they follow ILA policy;


Property management
Maintain the building in proper conditions: tidy, clean and safe;
Maintain all facilities and equipment in proper conditions: clean, safe and workable;


Risk management
Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management, and handling problem;
Manage all safety at the centre;


Inventory
Responsible for appropriate forecast and ordering of materials for centre use;


Course administration
Monitor all preparation and course delivery process;
Monitor ILA customer care process;


Class Schedule
Work closely with the sales and care team to open class and assign students in class;
Work close with sales and care team to forecast new classes;


TA management
a. Teaching Assistant recruitment
Forecast TA;
Recruitment process;
Induction;
b. Scheduling
Scheduling for TA;
Supporting Tasks;
Taking class when requested;
Doing cover absent when requested;
Smart Scheduling;
c. Remuneration
TA Salary/Scale;
TA Contract;
TA Excellent Award;
Leave and Termination;
d. TA Performance management
Observation: conduct, corrective action;
Performance Appraisal;
Disciplinary Process;

Skill Requirements
Leadership/ownership;
Management skills;
Team building and Communication skills;
Problem solving skills;
Training and coaching skills;
Well-organise and detail management;
Ability to work independently and as a part of the team;
Be able to work on shifts, travel, and other assignment.

Required Experience
Prefer 03 years of working experience in foreign company and in service product;
Prefer working experience in an educational organization;

Required Education and qualifications
University graduated
Fluent in both English and Vietnamese (Upper - intermediate level);
Familiar with Microsoft Office;

• Competitive salary;
• Insurances fully provided;
• Private insurance will be provided for official staff;
• Discount up to 90% English tuition fees for staff and close relatives;
• An active, professional, dedicated working environment with experienced managers and friendly colleagues;
• Bonding trips and events;
• 14 day-off per year along with other benefits according to the company's regulations;
• Chances for promotion and transfer.