Senior Customer Service Executive

1. Providing technical support:

• To resolve complaints/issues from all channel (call/ chat/ email)
• To ensure the customer enquiries and requests are addressed in a timely manner
• To coordinate with other internal teams to ensure the after-sales quality and customers’ requirements are met
• To handle tickets in 2 queues (Vietnamese - English)

2. Call Center support:

• Conduct frequent customer surveys
• Train, assist, and mentor new agents in the department
• Assist Customer Service Manager
• Check and follow up daily on tickets pending
• Monitor CS team performances closely, ensuring all KPI metrics are achieved

• Age: 25 - 30
• Gender: Any
• Fluency in English (Speaking, listening, writing and reading);
• At least 1 year experience as a senior agent and 2 years experience as CS agent;
• Critical thinking and good problem-solving skills, strong communication and negotiation abilities;
• Hard-working, patient and honest, analytical with attention to detail;
• Computer literate (MS Word, Excel, PowerPoint);
• Hi-tech, consumer goods, or automotive industry experience is a plus.

• Competitive income.
• Meal support according to company policy.
• Social insurance.
• MIC insurance.
• Discount price to buy a Dat Bike.