Assistant Manager – Public Relations

VIP & Local Authority Guest Handling

• Plan and coordinate VIP stays for local authorities, including room reservations, arrivals, departures, and bespoke arrangements.
• Ensure official guests receive service levels that reflect five-star standards, with the highest degree of discretion and professionalism.
• Serve as the primary point of coordination for on-property arrangements related to local authority stays.
• Support the Front Desk and Guest Relations teams in managing sensitive or high-profile stays with confidence and care.

Room Reservations & Stay Coordination

• Coordinate room reservations and allocations for local authorities with Reservations and the Front Desk, ensuring guest folios are carefully reviewed, and all documentation is accurate and complete.
• Ensure booking details, approved rates, billing arrangements, and stay requirements are clearly communicated and flawlessly executed.
• Closely monitor official stays to ensure smooth execution and resolve any issues promptly and professionally.

Relationship Management

• Work closely with the Hotel Director to establish, maintain, and strengthen positive, respectful working relationships with local authorities.
• Foster strong internal partnerships across departments to ensure consistent service delivery for official and VIP guests.
• Represent the hotel with professionalism, discretion, and impeccable grooming when interacting with local authority guests and external counterparts.

Internal Coordination

• Liaise with Security, Concierge, Housekeeping, and other departments to ensure seamless coordination for VIP stays and official visits.
• Ensure all relevant departments are fully briefed ahead of VIP arrivals and special arrangements.
• Maintain absolute confidentiality and discretion in all matters relating to local authority guests.

• Bachelor’s degree in Hospitality Management, Public Relations, Communications, or a related discipline.
• Minimum 3–5 years of experience in guest relations, public relations, front desk operations, or a comparable role within an upscale hotel environment.
• Strong working knowledge of Microsoft Office, Opera/PMS applications is required.
• Demonstrated experience handling VIP guests, dignitaries, or high-profile individuals is strongly preferred.
• Excellent written and verbal communication skills in English and Vietnamese.
• Strong attention to detail, with a proven ability to ensure accuracy in reservations, guest folios, and related documentation.
• Impeccable grooming and professional presentation at all times, in full compliance with the hotel’s grooming and uniform standards.
• Sound judgment, discretion, and refined interpersonal skills.

• Competitive salary & benefits package – Mức lương và chế độ phúc lợi cạnh tranh
• Full salary, insurance and service charge during probation period – Nhận đầy đủ lương, bảo hiểm và phí phục vụ trong thời gian thử việc
• Annual Leave – Nghỉ phép năm
• Uniform – Đồng phục
• Employee Shuttle Service – Xe đưa rước nhân viên
• Health checkup – Khám sức khỏe định kỳ
• Salary review – Xem xét điều chỉnh lương
• Training & Development – Đào tạo & Phát triển
• Duty meal- Có hỗ trợ cơm ca cho nhân viên