Operation Officer
Mô tả công việc
Operation officer is responsible for design operation procedure for loyalty program to ensure that business operations are running smoothly on the same standard procedure between BUs.
- Assess change impact for new initiative and design operation procedure to be efficiency including set SOP for every related process.
- Prepare manual for new initiative and train the trainer. Also support trainer for train frontline to make sure all be well trained.
- Monitor BUs day-to-day operation and support.
- Loyalty operation task support
Yêu cầu công việc
Functional knowledge & experience:
- 2-3 years experience in operation, change management, or related field
Functional skill:
- Strong organizational abilities to manage multi tasks, prioritize, and ensure smooth workflow
- Effective communication skills
- Analytical skills
- Flexible to adapt to change
Managerial skill:
- Excellent verbal and written communication skills
- Problem solving and decision making
- Change management
Education: Bachelor’s degree in BA or related field
Language: Fluent in English & Vietnamese
Office skills: Excel, Power point, and MS word
Attitude: Servicemind, positive work attitude
Quyền lợi
-Competitive salary
-Lunch and phone allowances
-24/7 personal accident insurance, health insurance
- Annual leave: 15 days per year
-Social insurance according to local law
