Sponsor Relations Officer

1. Sponsor relations and communications

- Responsible for taking care of sponsors, but not limited to, building relationship with sponsor, proceeding new sponsorship request, periodically inform sponsor of child’s updates, assisting sponsor on sending monetary gift/ in-kind gift/ increased sponsorship to sponsored child and reporting results to sponsor, dealing with inquiries about sponsored child/ programme, informing child closure, exchanging letters and resolving any relating matters.

- Responsible for all sponsor-child communications including, but not limited to, sending child documents (profiles, annual reports, closure report, festive cards, thank-you letters, updates), answering sponsor queries, information requests, and resolving any relating matters.

- Ensure the sponsor-child correspondence meets CNCF’s Sponsorship Child Safeguarding Standards and CNCF Child Protection Policy.

- Ensure all sponsor-child communication is performed adequately, to a high standard and in timely manner.

- Support to arrange sponsor visit to Vietnam Office and provincial programme sites.

2. Content quality check

- Perform quality check and edits on all external Sponsorship communications content including, but not limited to, annual reports, child profiles, thank you letters, festive cards, child updates, exchange letters and other related correspondence.

- Ensure all communication content meets CNCF’s communication standards.

3. Sponsorship Data Management & Tracking

- Utilise Salesforce and technologies for daily work, performance enhancement and database storage

- Keep track of all sponsor correspondence and sponsor-child related data, information, documents, photos on Salesforce and on Programme Drive.

4. Others

- Work with Project Officer to serve beneficiary children of urgent case (mobilise resource, result monitor & report to sponsor)

- Perform others tasks as requested by BOM.

- Strong verbal and written skills in both English and Vietnamese essential

- Excellent communication skills in order to deal tactfully with wide range of people

- At least 2 years' work experience in creative writing or any relevant field

- A good understanding of multi-cultural communications and sensitivities

- Experience with Salesforce platform or similar CRM preferred

- Time management skills, highly organised and able to prioritise workloads accordingly

- Capable of working well as part of a team as well as independently

- Proficiency in Microsoft Office (Word, Excel, PowerPoint)

- Creative and open minded

- Attention to detail is highly expected; and

- A good understanding of multi-cultural communications and sensitivities

Preference: Knowledge of social work 

-18 ngày phép hưởng lương/ năm ngoài các ngày nghỉ theo quy định của Nhà nước 
- Môi trường làm việc quốc tế, chuyên nghiệp với các tiêu chuẩn cao.
- Cơ hội làm việc với các đối tác nước ngoài và học hỏi về văn hóa đa dạng.
- Được đào tạo và phát triển các kỹ năng mềm, kỹ năng chuyên môn.