Guest Services Captain

• Welcome, seat, and farewell guests; act as the first point of contact and public face.
• Manage reservations and handle bookings during service.
• Support the Guest Service team and assist in handling guest concerns/complaints.
• Proactively promote and sell events, spaces, and promotions.
• Maintain strong knowledge of the food and beverage menu.
• Work collaboratively with all staff (hostesses, waiters, managers).
• Report issues to the Sales & Marketing Manager.
• Follow company policies, procedures, and staff schedules.

• Minimum 2 years relevant experience (hotel, tourism, advertising, sales, marketing) at the similar position.

• Excellent English communication & interpersonal skills

• Outstanding negotiation & problem-solving skill

• Proven experience in team management

• Positive demeanour.

• Impeccable personal hygiene and grooming.

• Proactive & confident

• Professional, stable & high scale food & beverage establishment

• Competitive salary

• Attractive service charge + tips

• Meal & uniform provided

• Internal F&B discount for employees

• Other benefits following Vietnam Labor Laws