DUTIES AND RESPONSIBILITIES:

1. GENERAL:

• Guest service is the primary job function of the Manager
• Daily coordination with Front and Back of the House restaurant operations
• Position is required to be in Tap Room during peak hours to support and manage the team
• Works closely together with the Kitchen Head to sustain quality, consistency and hygiene 
• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
• Implement policies and protocols that will maintain future Tap Room operations
• Responsible for the PSBC Tap Rooms Standards being properly executed
• Providing the PSBC service standards
• Reviewing and responding to reviews within 24hrs, respond to other request of customer regarding events, bookings ETC..
• Making improvements to the running of taproom business and developing the restaurant
• Handling administration and required paperwork

1. STAFF

•  Recruit & train new employees to the PSBC’s standards
• Train and supervise employees on proper customer service practices and knowledge of our 
• Organize bi-weekly review meetings and discuss ways to improve, write down points of action 
• Appraise staff performance by evaluating regularly and provide feedback to improve productivity
• Create staff schedules, organize cross trainings within the Tap Rooms
• Achieve and maintain appropriate level of knowledge about Craft Beer

1. FINANCIAL

• Maximize revenue and minimize expenses
• Control operational costs and identify measures to cut waste
• Oversee stock levels and create par levels
• Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial
• Report weekly, monthly and quarterly

1. EVENTS

•  Hosting, promoting and organizing scheduled events
•  Be responsible for coming up with new events
•  Ensuring that the right promotional materials are available per event
• Provide feedback on events

• Bachelor’s Degree in Business, Management, or related field.
• At least 3 years experience in the same position
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

13th month salary: According to the Labor Law and Company's regulations.

Travel allowance and Business expenses: According to the Company's policy.

Insurance: Compulsory social insurance, health insurance and unemployment insurance are in compliance with Vietnamese law. In addition, you are entitled to the health insurance package paid by the Company.

Holidays: You will be entitled to 10 days off and receive full salary according to the Vietnamese Labor Law.

Annual leave: You will have 12 days off per year for 1 year and 12 months.

Company trip: According to the Company's policy.

Discount policy: You will be entitled to the Company's policies and benefits applicable to employees of Pasteur Street Craft Beer Restaurant Trading and Service Joint Stock Company