Engineer, Technical Services

• Guide customers and provide technical consultancy and assistance regarding installation, commissioning, operation, maintenance, and troubleshooting of control systems and equipment.
• Perform on-site technical service activities to ensure optimal equipment performance, reliability, and customer satisfaction.
• Prepare progress reports, service reports, and timesheets accurately and on time for each assignment.
• Work closely with Sales and other departments to promote technical solutions and support customer requirements.
• Build and maintain strong professional working relationships with customers and act as a trusted technical partner.
• Support the achievement of annual service targets and contribute to business growth through quality service delivery.
• Provide technical guidance and training to customers when required.

Perform administrative duties and other tasks assigned by the Sales Supervisor and Service Leader.

• Strong problem-solving, troubleshooting, and follow-up skills.
• Good understanding of industrial equipment, control systems, and technical service processes.
• Experience in SMT, dispensing machines, semiconductor equipment, or process industry applications is an advantage.
• Familiarity with equipment such as handling systems, printers, mounters, reflow ovens, plasma machines, X-ray machines, precision dispensing systems, and Robot XYZ programming is preferred.
• Ability to work independently and collaboratively in a team environment.

Good command of English, both written and spoken. Japanese, Korean, or Chinese language capability is an advantage.

• Salary and performance-based bonus according to KPI.
• 2-month probation period with 100% salary.
• Social insurance from the first working day, including probation period.
• Health insurance and accident insurance provided under the company’s policy.
• 16 days of annual leave, public holidays as regulated by the government, plus Christmas holiday.
• Opportunity to participate in training courses such as:

Sales skills

Presentation skills

Customer management skills