- Assist in mapping customer journeys and updating process documentation.
- Collect and consolidate data and insights to support CX improvements.
- Coordinate small-scale CX initiatives and follow-up actions with cross-functional teams.
- Support monitoring of CX metrics (e.g., NPS, CES).
- Support drafting and reviewing simple customer communication materials.
- Help maintain service standards library.
- Assist with survey administration and VOC insights extraction.
- Coordinate meeting materials, documentation, and follow-up actions.
- University degree in Business, Marketing, Communications, or related field.
- 1–2 years of experience in customer service, operations, marketing, or administrative roles.
- Basic understanding of customer experience concepts is a plus.
- Proficiency in MS Office (PowerPoint, Excel, Word).
- Strong attention to detail and willingness to learn
- Social, Health, and Unemployment Insurance on full salary
- 13th-month salary
- Training and development opportunities in software testing
- Dynamic, young, and friendly working environment
