HCM - Customer Experience Executive

Mức lương

10 - 13 triệu

Khu vực tuyển

Kinh nghiệm

1 năm

Trình độ

Đại học

Hạn nộp hồ sơ:

07/07/2026

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Mô tả công việc

Participate in the operation of CX surveys (NPS, CSAT, Complaint Feedback, Internal Surveys) to collect, analyze, and generate insights that enhance customer experience management.
Collaborate with relevant functional departments to identify and address pain points in the customer journey, implement improvement actions, and follow up on post-survey engagement activities.
Process and manage data from available sources (including survey feedback and operational activities) in accordance with internal guidelines and requirements.
Support administrative tasks related to CX operations, including documentation, reporting, and coordination with stakeholders to ensure smooth execution of CX initiatives.
Develop and work alongside the team to execute projects that enhance customer-centric culture, employee experience, internal connection, and communications to improve the overall customer experience.
Stay up to date with industry trends, best practices, and emerging technologies related to customer experience to introduce fresh and innovative ideas to the organization.
Assist with general administrative duties in compliance with company procedures, ensuring proper documentation, internal approvals, and adherence to operational workflows.

Bachelor’s degree in business / economics / finance / marketing or related field.
Proven experience in a customer-centric role, preferably in customer experience, customer service.
Familiarity with omnichannel retail and customer feedback mechanisms is a plus.
Excellent communication and interpersonal skills.
Data-driven mindset, with proficiency in data analysis tools and techniques.
Experience working with cross-functional teams.
Ability to adapt quickly to changing business needs and be proactive in finding opportunities to enhance the customer experience.
Creative thinking and innovation, with a passion for delivering exceptional customer experiences

Social insurance coverage in accordance with the Vietnamese Labor Law
PTI Private Healthcare Insurance
Annual salary review and KPI-based bonuses
Paid leave: All Vietnamese public holidays plus 12–15 days of annual leave
Working tools are provided by the company
Provided with Trade Union
Exclusive employee discounts across all MAISON RMI brands (for Maisonistas only)