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Nhân Viên Tư Vấn Dịch Vụ / Service Consultant Staff - Big Bike Hà Nội

Hạn nộp hồ sơ: 01/02/2023
Lượt xem: 574
Đăng ngày: 17/01/2023

Yêu cầu kinh nghiệm
1 năm
Mức lương
10 - 15 triệu
Cấp bậc
Chuyên viên- nhân viên
Hình thức làm việc
Toàn thời gian cố định

Thông tin

Nghề nghiệp:
Khu vực tuyển:
Số lượng tuyển:
2
Yêu cầu bằng cấp:
Cao đẳng
Hạn nộp hồ sơ:
01/02/2023

Mô tả công việc

- Assist Service Manager/ Supervisor and Chief Technician to manage the workshop smoothly with high level of customers satisfaction;

- Coordinate with Chief technician and Technician team to diagnose the bikes’ problems accurately, and clearly describe them on the repair order;

- Prepare the Service quotation on CRM with costs and completion times at point of sale. Clearly communicate them to customer. Follow-up base on the guideline on CRM;

- Manage the jobs assignation to technicians based on skill level and current resource utilization;

- Monitor & Review work-in-progress to ensure quality and timeliness. Well communication to customers to ensure the prompt feedback during the tasks;

- Perform cashier functions, as needed;

- Open & close all customer paid, warranty, and internal repair orders;

- Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items;

- Manage the issue of VAT invoices to customers through system;

- Take care of service Hotline.

Yêu cầu công việc

- College Diploma or equivalent (Business, Communications, Technical, …);

- Superior communication and customer service skills;

- Exellent communication in both Vietnamese & English and customer service skills;

- Technical degree in related field or motorcycle mechanics training is a plus;

- A2 or ability to get A2;

- Competent in Microsoft Office.

Quyền lợi

- Working time: average 22 working days / month

- Time: 08:00 AM – 05:00 PM

- Location: Yamaha Town Long Bien – 158 Nguyen Van Cu, Long Bien, Hanoi

Công Ty TNHH Yamaha Motor Việt Nam

Yamaha Town Long Bien – 158 Nguyen Van Cu, Long Bien, Hanoi
Trên 300 người
Người liên hệ:
Nhân Sự Yamaha

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