F&b Training Manager

Training Design & Delivery

• Develop and conduct structured training programs for F&B service staff, including server, host, bartender, captain, lead captain, lead bartender, cashier, supervisor.
• Deliver onboarding and orientation programs for new hires.
• Conduct refresher training and upskilling programs for existing employees.
• Customize training materials to align with brand standards, service concepts, and operational needs.

Service Standards & Quality Assurance

• Train staff on service standards, SOPs, guest interaction protocols, and upselling techniques.
• Ensure consistent application of service etiquette, grooming standards, and communication skills.
• Conduct on-the-job coaching, observations, and performance feedback.
• Support management in service audits, mystery shopper programs, and quality assessments.

Operational & Technical Training

• Train staff on POS systems, order-taking procedures, and payment handling.
• Provide training on menu knowledge, food presentation, beverage knowledge.
• Ensure staff understanding of hygiene, food safety, and workplace safety standards.
• Support new outlet openings, promotions, and menu launches with relevant training.

Training Evaluation & Reporting

• Assess training effectiveness through tests, evaluations, and on-the-job performance reviews.
• Track training attendance, completion records, and skill competency levels.
• Prepare training reports and provide recommendations for improvement to F&B management and HR.

Collaboration & Continuous Improvement

• Work closely with F&B Management, HR, and Operations teams to identify training needs.
• Update training content based on guest feedback, operational changes, and business goals.
• Act as a role model for service excellence and company culture.
• Support leadership development programs for supervisors and team leaders.

Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.

Education & Experience

• Diploma or Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, or related field preferred.
• Minimum 3–5 years of experience in F&B service operations, with at least 1–2 years in a training, coaching, or supervisory role.
• Experience in hotel, resort, casino, or high-volume restaurant environments is an advantage.

Skills & Competencies

• Strong knowledge of F&B service operations, service standards, and guest experience management.
• Excellent presentation, communication, and facilitation skills.
• Ability to train staff at different skill levels and cultural backgrounds.
• Strong coaching, mentoring, and performance feedback skills.
• Good organizational, documentation, and reporting abilities.
• Proficient in MS Office (PowerPoint, Word, Excel); experience with Learning Management Systems (LMS) is a plus.

Personal Attributes

• Passion for training, service excellence, and people development.
• Professional appearance and strong role-model behavior.
• Patient, proactive, and detail-oriented.
• Able to work flexible hours, including weekends and holidays if required.
• Strong teamwork mindset with the ability to work independently.

• Phụ cấp theo quy định của công ty
• Môi trường chuyên nghiệp
• Được đào tạo nghiệp vụ và có cơ hội phát triển