QA / QC & Food Safety Manager

1. Quality Management System (QMS) & Food Safety
Develop, implement, and continuously improve the Quality & Food Safety Management System in accordance with BRCGS, HACCP, GMP, customer requirements, and company standards.
Ensure quality and food safety procedures, SOPs, specifications, forms, and records are properly controlled and maintained.
Monitor compliance with food safety programs, including:
Allergen control
Traceability
Pest control
Sanitation
Mock recall
Ensure quality and food safety objectives are effectively implemented across relevant departments.
2. Quality Control Operations
Supervise quality inspection activities for incoming raw materials, in-process products, packaging materials, and finished products.
Review inspection results, quality records, and production documentation.
Coordinate with Production, Warehouse, Planning, and other relevant departments to identify and resolve quality issues.
Monitor non-conforming materials/products and ensure corrective actions are implemented promptly.
3. Incoming Material & Supplier Quality Management
Review incoming material documentation, including COA, specifications, and other quality-related documents.
Oversee sampling and inspection activities for incoming materials.
Monitor and evaluate supplier quality performance.
Participate in supplier assessments and evaluations.
Follow up on supplier corrective actions related to quality and food safety issues.
4. Audit, Compliance & CAPA
Lead and coordinate internal audits, customer audits, and certification audits.
Prepare relevant documents and ensure the company is fully prepared for audits.
Conduct Root Cause Analysis (RCA) for quality and food safety issues.
Develop and implement Corrective and Preventive Actions (CAPA).
Monitor the effectiveness and timely closure of audit findings and corrective actions.
5. Customer Complaints & Quality Improvement
Investigate customer complaints and internal quality issues.
Coordinate with cross-functional teams to identify root causes and implement appropriate solutions.
Prepare quality reports, trend analysis, and recommendations for improvement.
Lead continuous improvement initiatives to enhance product quality and food safety.
6. Documentation & Customer Support
Prepare and provide technical and quality documentation required for new customer onboarding and customer requests.
Ensure proper control, filing, and retention of quality and food safety records.
Support customer questionnaires, product specifications, compliance documents, and other quality-related requirements.
7. Team Management & Training
Supervise, assign, and monitor the daily activities of QC/QFS staff.
Conduct training on:
GMP
HACCP
Food Safety
Quality Standards
SOPs
Company requirements
Develop team competencies and support employee performance improvement.
Establish and monitor department KPIs.
Drive the team to achieve quality and food safety objectives.
8. Reporting
Prepare periodic quality and food safety reports for management review.
Analyze quality performance indicators and recommend appropriate improvement actions.
Promptly report critical quality and food safety issues to management.
Provide management with relevant data and recommendations for decision-making.
 

• Bachelor’s Degree in:
  • Food Technology
  • Food Science
  • Biotechnology
  • Or other relevant fields.
• Minimum 5 years of experience in QA/QC or Food Safety, preferably within the food manufacturing industry.
• Experience in a Supervisor or Team Leader position is preferred.
• Good understanding of:
  • HACCP
  • GMP
  • BRCGS
  • Food Safety Management Systems
• Knowledge and practical experience in Root Cause Analysis (RCA), CAPA, and internal auditing.
• Familiarity with supplier quality management and customer complaint handling.
• Strong leadership and team management skills.
• Proficient in Microsoft Office applications.
• Good English communication and writing skills.
• Strong analytical, problem-solving, organizational, and communication skills.
• High sense of responsibility and attention to detail.
   

• Competitive income based on qualifications, performance, and length of service.
• Full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) in accordance with applicable regulations.
• Stable and professional working environment.
• On-the-job training and development opportunities.