Senior Customer Service

Receive customer’s requests:

• Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, ...) and check the conditions of performing services for customers 
• Coordinate to check documents, delivery conditions, and related costs to identify the payer and confirm payment. Or transfer to the BDD for quotation.

Coordinate to carry out the plan according to customer requirements:

• Follow closely the schedule and update information, shipment status and arising problems (if any) to customers. Adjust the delivery / pick up plan appropriately according to actual situation.
• Coordinate, corporate and follow up the results with the operation departments to solve arising issues related to the shipment, report to the management directly to give a suitable and timely solution advice. 

Supervise daily jobs of subordinates:

• Supervise and support staff to receive requests from customers, as well as coordinate to implement the daily plan in accordance with the process, guidance, ensure the progress. 

Assist Superiors in managing department:

• Regularly check and propose plans for the contingency and transfer work
• Contribute ideas, support superiors in proposing improvement of procedures

Others:

• Establish and maintain relationships, support to look for new and potential customers.
• Update regularly group KPIs and report to superior.

• Graduated from University/College, priority in Logistics/Transportation/Economics or other relevant fields
• Having 2 years experiences in logistics field
• Problem Solving and Decision-making
• Logistics operation of import and export goods, knowledge of logistics service chain

• Attractive Salary 
• Gasoline Allowance 
• Lunch is provided
• 13th month Salary & occupational accident insurance
• Full Social insurance payment
• Flexible bonuses
• Annual Performance Development Review 
• Annual travel, teambuilding, health check-up