Công Ty TNHH Innovative Hub
Customer Service Representative (Chinese Speaking)
Ngày cập nhật:03/06/2024 01:56
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Chi tiết tuyển dụng
Công ty
Thông tin chung
Ngày đăng
03/06/2024
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
1
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu kinh nghiệm
Dưới 1 năm
Mô tả công việc
- Understand deeply the account operation on Alibaba.com
- Consulting and training customers on how to operate accounts via zalo, email, phone... to ensure customers operate accounts in the best way
- Interface with other departments for best possible cooperation and utilization of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures,
- Receive the latest information and events from Alibaba to inform customers.
- Work as a translator for managers when required.
- When customers have problems, in charge of contacting Alibaba to help solve them.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for the efficient and professional daily operation of Service Team, both in terms of staff performance and operational systems
- Build short-term and long-term plans for Service Representative based on company sales target, including staff resource, staff training, functioning procedure improvement,...
- Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
- Analyze advertising campaign's performance data to help customers
- Lead the development of customer excellence projects, programmes, and processes intended to help the organization understand, analyze, and create a positive customer experience along with every touchpoint
- Research on customer experience and innovation in terms of best practices, methodologies, and tools applied within and beyond the e-commerce industry
- Gather intelligence related to the needs and wants of current and targeted customers; design and integrate systems and processes to support the collection and synthesis of customer feedback
- Identify innovation opportunities in customer experience, develop and prioritize initiatives with business leaders and stakeholders that will encourage differentiation and customer loyalty
- Develop measurement tools, as well as change and communications programmes, to continuously improve adoption of best practices throughout the organization
- Work closely with other business functions to incorporate customer experience strategies and seek out opportunities to improve the customer experience.
Yêu cầu công việc
- Enthusiastic, honest, and responsible.
- University Graduation
- Proficient in Chinese with 4 skills of listening, speaking, reading,
- Proficient in English is a must
- Priority has experience in the same position
- Ability to work independently and withstand high work pressure.
- Proficient in Word, Excel, and Powerpoint
- Effective communication and teamwork skills.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support..
Quyền lợi
- Working with a dynamic environment, professional clients
- Working time: Monday – Friday ; from 8:30AM to 5:30PM
- Working location:
- HCM office: Sala Urban Center, No. 21-23, B4 street, An Loi Dong ward, Thu Duc city, Ho Chi Minh city
- Social insurance joined with full gross salary
Địa điểm làm việc
TP.HCM, 21 đường B4, Phường An Lợi Đông, Khu đô thị Sala, Thủ Đức
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