Công Ty TNHH Innovative Hub

Customer Service Representative (Chinese Speaking)

Mức lương :
8 - 12 triệu

Hạn nộp hồ sơ :
28/06/2024

Khu vực tuyển :
TP.HCM

Ngày cập nhật:03/06/2024 01:56

Chi tiết tuyển dụng

Công ty

Thông tin chung

Ngày đăng
03/06/2024

Cấp bậc
Chuyên viên- nhân viên

Số lượng tuyển
1

Hình thức làm việc
Toàn thời gian cố định

Yêu cầu kinh nghiệm
Dưới 1 năm

Ngành nghề
Bán hàng - Kinh doanh/Thu mua - Kho Vận - Chuỗi cung ứng/Xuất Nhập Khẩu

Mô tả công việc

Understand deeply the account operation on Alibaba.com
Consulting and training customers on how to operate accounts via zalo, email, phone... to ensure customers operate accounts in the best way
Interface with other departments for best possible cooperation and utilization of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures,
Receive the latest information and events from Alibaba to inform customers.
Work as a translator for managers when required.
When customers have problems, in charge of contacting Alibaba to help solve them.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Responsible for the efficient and professional daily operation of Service Team, both in terms of staff performance and operational systems
Build short-term and long-term plans for Service Representative based on company sales target, including staff resource, staff training, functioning procedure improvement,...
Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
Analyze advertising campaign's performance data to help customers
Lead the development of customer excellence projects, programmes, and processes intended to help the organization understand, analyze, and create a positive customer experience along with every touchpoint
Research on customer experience and innovation in terms of best practices, methodologies, and tools applied within and beyond the e-commerce industry
Gather intelligence related to the needs and wants of current and targeted customers; design and integrate systems and processes to support the collection and synthesis of customer feedback
Identify innovation opportunities in customer experience, develop and prioritize initiatives with business leaders and stakeholders that will encourage differentiation and customer loyalty
Develop measurement tools, as well as change and communications programmes, to continuously improve adoption of best practices throughout the organization
Work closely with other business functions to incorporate customer experience strategies and seek out opportunities to improve the customer experience.

Yêu cầu công việc

Enthusiastic, honest, and responsible.
University Graduation
Proficient in Chinese with 4 skills of listening, speaking, reading,
Proficient in English is a must
Priority has experience in the same position
Ability to work independently and withstand high work pressure.
Proficient in Word, Excel, and Powerpoint
Effective communication and teamwork skills.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support..

Quyền lợi

Working with a dynamic environment, professional clients
Working time: Monday – Friday ; from 8:30AM to 5:30PM
Working location:
HCM office: Sala Urban Center, No. 21-23, B4 street, An Loi Dong ward, Thu Duc city, Ho Chi Minh city
Social insurance joined with full gross salary