Talentnet Corporation (Công Ty CP Kết Nối Nhân Tài)

Customer Experience Manager (Cx Manager)

Mức lương:
25 - 34 triệu

Hạn nộp hồ sơ:
28/02/2025

Khu vực tuyển:
TP.HCM

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Ngày cập nhật:07/02/2025 07:44

Chi tiết tuyển dụng

Công ty

Thông tin chung

Ngày đăng
07/02/2025

Thời gian thử việc
2 tháng

Cấp bậc
Quản lý cấp trung

Số lượng tuyển
1

Hình thức làm việc
Toàn thời gian cố định

Yêu cầu bằng cấp
Đại học

Yêu cầu kinh nghiệm
4 năm

Ngành nghề
Bán sỉ - Bán lẻ - Quản lý cửa hàng/Marketing/Chăm sóc khách hàng

Mô tả công việc

Location: KCN Tân Bình - Tân Phú

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1. Sales Process Management:

 Develop, implement, and optimize sales processes and workflows for D2C and dealership operations.

 Ensure consistency and efficiency in sales operations across all channels.

 Monitor and analyze sales performance metrics to identify areas for improvement.

2. Sales Team Support:

 Provide support and guidance to the sales team, ensuring they have the necessary tools and resources to succeed.

 Conduct regular training sessions to enhance the skills and knowledge of the sales team.

 Foster a positive and motivating work environment for the sales team.

3. Customer Relationship Management:

 Implement and manage CRM systems to track customer interactions and sales activities.

 Ensure a high standard of customer service and satisfaction across all sales channels.

 Address and resolve customer issues and complaints promptly and effectively.

4. Inventory and Order Management:

 Oversee inventory management to ensure optimal stock levels and product availability.

 Manage order processing and fulfillment to ensure timely delivery to customers.

 Coordinate with the supply chain and logistics teams to streamline operations.

5. Performance Analysis and Reporting:

 Monitor and analyze sales data to evaluate performance and identify trends.

 Prepare regular reports on sales performance, customer feedback, and operational efficiency.

 Provide actionable insights and recommendations to senior management.

6. Collaboration and Communication:

 Work closely with other departments such as Marketing, Product Development, and Customer Experience to ensure alignment and support for sales activities.

 Facilitate clear and effective communication between the sales team and other internal teams

Yêu cầu công việc

- Minimum of 5 years of experience in customer service and/or customer experience management, preferably in a retail or dealership setting.

- Proven track record in improving customer satisfaction and experience metrics (CSAT, NPS).

- Bachelor’s degree in Business Administration, Customer Experience, Marketing, or a related field.

- Strong leadership and team management skills.

- Excellent problem-solving, analytical, and project management abilities.

- Proficiency in customer service software, CX tools, and CRM systems.

- Outstanding communication and interpersonal skills.

- Customer-obsessed mindset with a passion for creating exceptional experiences.

- Proactive, innovative, and detail-oriented.

- Adaptable and capable of managing multiple priorities in a fast-paced environment.

Quyền lợi

- Salary upto 34M Gross. Working time: Monday - Saturday

- Meal support according to company policy

- Social insurance

- MIC insurance

- Discount price to buy a company.

Địa điểm làm việc

TP.HCM, Tân Phú

Từ khoá

Việc làm TP.HCM Bán sỉ - Bán lẻ - Quản lý cửa hàng Talentnet Corporation (Công Ty CP ...

Chia sẻ

Talentnet Corporation (Công Ty CP Kết Nối Nhân Tài)

Địa chỉ:
6th floor, Star Building, 33 Mac Dinh Chi St., District 1, Ho Chi Minh city, Vietnam

Quy mô:
10 - 150 người

Since it was formed in late 2007 from the Human Resource Services team of PricewaterhouseCoopers, Talentnet has grown significantly to become a well-respected and professional strategic human resources consulting firm. With nearly 100 staff in offices in Ho Chi Minh City and Hanoi, and plans to grow further in 2013, the corporation is now a market leader in Vietnam.

We work with a wide range of businesses, including multi - national, joint venture companies and joint-stock companies, large Vietnamese corporations.....

Our current services include:

Executive Search - Executive search services for local and international organizations, provided by our experienced consultants with specialist knowledge of either your industry or your profession.
Human Resource Advisory Service – Consultancy to enhance the effectiveness of your HR policies and practices and assist you with change management. We can help you with Organization Restructuring, Salary Structure Reviews, Performance Management, Competency Frameworks, Assessment Centres, Succession Planning, as well as a number of other human capital challenges and initiatives.

Payroll and Human Resource Outsourcing – Being partner of ADP Streamline with over 60 years' experience and AAA rated, we manage the payroll operation effectively (including Personal Income Tax, Compulsory Insurance and other statutory requirements), sort out issues of headcount limitation and provide contractors for Projects and Events or replacements for staff on maternity leave.

Mercer Remuneration Surveys and HR Consulting – As a representative of Mercer in Vietnam, we provide compensation & benefit surveys and HR consulting services such as position evaluation, salary structure design, salary benchmarking, benefits benchmarking.

Our featured clients:

HSBC, Adidas, Pepsi, Coca-Cola, Unilever, Nokia, Vina Capital, ANZ, Akzo Nobel, Abbott, BAT, Dutch Lady, Prudential, Nestle, DKSH, Shiseido, Mercedes – Benz, Nutifood, Ace Life, Baker Hughes, BlueScope Steel, BP Exploration Operating, Chevron, Citibank, Coca Cola, Det Norske Veritas, Estee Lauder, FV Hospital, GlaxoSmithKline, HP, Ikea, Kimberly Clark, KPMG, Kuehne & Nagel, Lafarge, Liberty Mutual, Metro Cash & Carry, OCBC, Kao Vietnam, PV Drilling, Pfizer, Phillip Morris, Shell Vietnam, Tetra Pak, Masan food, Petro Vietnam, BIDV ......