Customer Services Officer / Chuyên Viên Dịch Vụ Khách Hàng

Report to: Customer Services Assistant Manager

Key Accountabilities:

Customer Services:

• Warmly welcome customers in person or via telephone.
• Provide high-quality customer service by addressing inquiries professionally.
• Handle operations services (insurance proposals, premium collection, policy services, ETC.) efficiently and within agreed service standards.
• Collaborate with the Head Office Operations Team to ensure smooth and effective service delivery.

Team Management:

• Lead and supervise CS/SS staff at the sales office and assigned GA branches, ensuring effective performance and adherence to company guidelines.
• Support team members with daily tasks and provide necessary training to maintain high service standards.
• Ensure compliance with company policies and oversee service quality at all levels.

Agency Admin Support:

• Assist in managing documents related to agents (FC/UM/DM applications, ETC.).
• Handle promotional gifts distribution, storage, and reporting as per company procedures.

Premium Control:

• Manage distribution and reporting of Premium Receipt Books to agents, coordinating audits with the Premium Control and Sales teams.
• Handle petty cash, expense claims, and reporting to the Finance Department.

Office Administration:

• Oversee office supplies, assets, and facilities management.
• Answer calls and perform general reception tasks.
• Maintain office cleanliness, handle first-aid supplies, and report damages.

Other Tasks:

• Collaborate with the sales team to ensure efficient CS operations.
• Suggest process improvements to enhance service quality and reduce paperwork.
• Ensure timely distribution of all correspondence.

• Competitive salary (100% salary during probation).
• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
• Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
• Gifts for new comers and on special occasions
• Modern facilities in the spacious office 
• 15 Annual leaves.