Call Center Executive / Nhân Viên Cấp Trung Trực Tổng Đài

• Good clerical work experience.
• Good customer services experience
• A minimum of one year experience in Call Center of Financial Company/Institution.
• Demonstrate accuracy and thoroughness. Work in an organized manner.
• Effective communication skills: writing, speaking and listening.
• Working independently & with high pressure.
• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.

Qualification

• Maintain a clear reporting line with line manager.
• Work closely with the Customer Services and Operations team and a wide range of Head Office staff for daily processing.
• Support all internal/ external customers in daily services. 

Position Challenges

• Ensure that all transactions are handled promptly and effectively.
• Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.

Knowledge

• Graduated University/ Colleges
• English at least level B
• Microsoft office

Skills

• Communication
• Compliant handling  
• Time management