Customer Service Part-Time / Cộng Tác Viên Chăm Sóc Khách Hàng

Respond to Messages and Comments: Answer customer inquiries promptly, accurately, and thoroughly.

Coordinate with the Singapore Team: Communicate and collaborate with the team in Singapore to update order details or handle arising issues.

Arrange Shipments: Create orders, support packaging operations, and coordinate delivery/shipping services based on specific customer requests.

Follow Up on Repair Schedules: Check and closely monitor the progress of product alterations/repairs with internal departments.

Support KiotViet System: Perform data entry and generate reports on the KiotViet management system.

Monitor Shift Handovers: Assist in reviewing and checking task handovers between team shifts.

Rotating Shifts (Monday to Sunday): Flexible shifts based on class schedules

Shift 1: 09:00 AM – 01:00 PM

Shift 2: 01:00 PM – 05:00 PM

Shift 3: 05:00 PM – 09:00 PM

Other Tasks: Perform other duties as assigned by the direct supervisor.

No prior experience required.

Knowledge or interest in the fashion industry is a plus.

Good communication and problem-solving skills.

Ability to communicate in English.

Strong teamwork and cross-department communication skills.

Attitude & Qualities: Responsible, proactive, dynamic, detail-oriented, with a willingness to learn and grow long-term with the company.

Own a personal laptop.

Hourly-based salary.

Triple pay (x3) for working on public holidays and Tet.

Gift allowances on public holidays and Tet throughout the year.