CÔNG TY TNHH AD ASTRA

Follow-Up Customer Service (Salary Up To $1000 / Month)

Mức lương:
10 - 20 triệu

Hạn nộp hồ sơ:
05/01/2025

Khu vực tuyển:
TP.HCM,Đà Nẵng

Cơ hội thu hút!

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Ngày cập nhật:09/12/2024 03:54

Chi tiết tuyển dụng

Công ty

Thông tin chung

Ngày đăng
09/12/2024

Thời gian thử việc
2 tháng

Cấp bậc
Chuyên viên- nhân viên

Số lượng tuyển
20

Hình thức làm việc
Toàn thời gian cố định

Yêu cầu bằng cấp
Đại học

Yêu cầu kinh nghiệm
1 năm

Ngành nghề
Chăm sóc khách hàng/Khách sạn - Nhà hàng - Du lịch/Giáo dục - Đào tạo

Mô tả công việc

Working hours: 9 PM - 6 AM (Night shift) from Monday to Friday.
Collect documents from clients.
Constantly follow up with clients and lenders about the status of the loan, makingsure the loan is closed properly and on time.
Identify any potential issues with the loan application and address them in a timelymanner.
Follow-Up with Borrowers for Documents: : This involves regularly communicating with borrowers to obtain necessary documentation required for the mortgage process. It's crucial to ensure that all documents are collected in a timely manner to avoid delays in loan processing.
Assist Loan Officers in Calculating Income: This task requires a good understanding of finance and accounting. The role includes helping loan officers in determining the income of borrowers, which is a critical factor in the mortgage approval process.
Assist Loan Officers on Their Tasks: General assistance to loan officers may include a range of tasks such as scheduling appointments, answering client queries, preparing paperwork, and ensuring that all loan officers’ tasks are carried out efficiently.
Follow-Up with Borrowers on Home Searching Process: In this role, you might also be involved in the home search process, keeping in touch with borrowers about their home search, and providing assistance or advice as needed.
Document Processing (e.g., Converting Image to PDF): This involves handling and processing various documents related to mortgage applications. Tasks may include converting images to PDFs, organizing documents for easy access, and ensuring all paperwork is completed correctly

Yêu cầu công việc

Must be able to work nightshift
Fluent in spoken and written English is a MUST. Pre-employment English test for candidates at the time of the interview.
University/College graduated.
At least 1 year of experience working in customer service.
Having basic Microsoft Word and Excel skills.
Can work under a challenging and high-pressure environment.
Submit thorough work that you have double-checked for quality and consistency.
Honest, polite, and fair to others.

Overall, the position requires strong communication skills, attention to detail, and a good understanding of the mortgage process. Proficiency in document managementand basic financial calculations is also important.

Quyền lợi

Competitive Salary $600-800/month and Monthly Bonus based on performance (Potential $1000 - 2000 month with bonus)
Enroll in Health and Social insurance
The 13th month salary
Year-end bonus based on performance
Annual Company trips
12 days paid leave per year