CÔNG TY TNHH AD ASTRA
Follow-Up Customer Service (Salary Up To $1000 / Month)
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Chi tiết tuyển dụng
Công ty
Thông tin chung
Ngày đăng
09/12/2024
Thời gian thử việc
2 tháng
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
20
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu bằng cấp
Đại học
Yêu cầu kinh nghiệm
1 năm
Mô tả công việc
- Working hours: 9 PM - 6 AM (Night shift) from Monday to Friday.
- Collect documents from clients.
- Constantly follow up with clients and lenders about the status of the loan, makingsure the loan is closed properly and on time.
- Identify any potential issues with the loan application and address them in a timelymanner.
- Follow-Up with Borrowers for Documents: : This involves regularly communicating with borrowers to obtain necessary documentation required for the mortgage process. It's crucial to ensure that all documents are collected in a timely manner to avoid delays in loan processing.
- Assist Loan Officers in Calculating Income: This task requires a good understanding of finance and accounting. The role includes helping loan officers in determining the income of borrowers, which is a critical factor in the mortgage approval process.
- Assist Loan Officers on Their Tasks: General assistance to loan officers may include a range of tasks such as scheduling appointments, answering client queries, preparing paperwork, and ensuring that all loan officers’ tasks are carried out efficiently.
- Follow-Up with Borrowers on Home Searching Process: In this role, you might also be involved in the home search process, keeping in touch with borrowers about their home search, and providing assistance or advice as needed.
- Document Processing (e.g., Converting Image to PDF): This involves handling and processing various documents related to mortgage applications. Tasks may include converting images to PDFs, organizing documents for easy access, and ensuring all paperwork is completed correctly
Yêu cầu công việc
- Must be able to work nightshift
- Fluent in spoken and written English is a MUST. Pre-employment English test for candidates at the time of the interview.
- University/College graduated.
- At least 1 year of experience working in customer service.
- Having basic Microsoft Word and Excel skills.
- Can work under a challenging and high-pressure environment.
- Submit thorough work that you have double-checked for quality and consistency.
- Honest, polite, and fair to others.
Overall, the position requires strong communication skills, attention to detail, and a good understanding of the mortgage process. Proficiency in document managementand basic financial calculations is also important.
Quyền lợi
- Competitive Salary $600-800/month and Monthly Bonus based on performance (Potential $1000 - 2000 month with bonus)
- Enroll in Health and Social insurance
- The 13th month salary
- Year-end bonus based on performance
- Annual Company trips
- 12 days paid leave per year
Kỹ năng cần thiết
Giao tiếp Tiếng Anh•Chăm sóc khách hàng.
Địa điểm làm việc
TP.HCM, 400/6 Ung Văn Khiêm - Phường 25, Bình Thạnh
Đà Nẵng, 1066 Ngô Quyền, An Hải Tây, Sơn Trà
Từ khoá
Chia sẻ
CÔNG TY TNHH AD ASTRA
Địa chỉ:1066 Ngô Quyền, An Hải Tây, Sơn Trà, Đà Nẵng
Quy mô:10 - 150 người
Công ty TNHH Ad Astra là công ty outsourcing chuyên hợp tác với công ty trong thị trường tài chính - ngân hàng tại Mỹ.
Đội ngũ trẻ trung, năng động; môi trường làm việc thân thiện, thoái mái.
