Công Ty TNHH Công Nghệ Hamsa
Nhân Viên Chăm Sóc Khách Hàng (Customer Success)
Mức lương :
10 - 13 triệu
Hạn nộp hồ sơ :
Đã hết hạn
Khu vực tuyển :
Thông tin chung
Ngày đăng
05/04/2024
Thời gian thử việc
2 tháng
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
1
Hình thức làm việc
Toàn thời gian cố định
Độ tuổi
22 - 30 tuổi
Yêu cầu bằng cấp
Đại học
Yêu cầu kinh nghiệm
Dưới 1 năm
Mô tả công việc
• Handle tickets to support customers via live chat and calls.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Execute other tasks and projects assigned by the Management Team.
Yêu cầu công việc
• At least 6-months experience in supporting digital/SaaS products
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem-solving, logical thinking, and decision-making skills
• Basic knowledge of HTML, CSS, and JS is a plus
Quyền lợi
• Income commensurate with experience and ability
• Quarterly and annual bonuses based on common goals
• Review development roadmap every 6 months
• Opportunity to work in the e-commerce industry, especially Shopify, the number 1 e-commerce platform
• Become a member of an enthusiastic and passionate team
• Participate in on-job training at least 2 weeks before starting work, ensuring you clearly understand and can perform the job
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
• Special attention and direction for each member's development
• Lunch support at the company with a full nutritional menu
• Choose flexible working hours, only 7.5 hours/day guaranteed
• Remote based on personal needs 1 day/month
• Ensure that the regimes comply with State regulations
Kỹ năng cần thiết
Địa điểm làm việc
Hà Nội, CIC Tower, số 1 Nguyễn Thị Duệ, Yên Hoà, Cầu Giấy
Công Ty TNHH Công Nghệ Hamsa
Địa chỉ:CIC Tower, số 1 Nguyễn Thị Duệ
Quy mô:10 - 150 người
Hamsa Technologies is a leading e-commerce solution company in Vietnam which established in 2014. Since then, Hamsa has delivered customized e-commerce solutions to more than 1000 clients from all over the world.
With teams full of young and talented people, we work together to empower all the online retailers, to bring E-commerce to everyone through modern technology solutions.
As Hamsa always values the human factor, we will provide the best welfare for you. What are the interesting things about us that you will love?
- Good pay, good benefits
When joining Hamsa, you can receive up to 15 months of wage payment. Besides, Hamsa prides itself on rewarding great work with great compensation. Every month, there are monthly bonuses according to your work performance and projects. Not only health, social and unemployment insurances are fully provided but also you can have free lunch and high-quality water to give you energy throughout the day.
- Interesting jobs and clear career path
At Hamsa, you will have the chance to work on the best E-commerce platform with advanced technologies and participate in various projects. Furthermore, you can enhance your skills by cooperating with clients from all over the world. About your career path, you are free to discover your strengths and interests by working on different kind of tasks. Our CFR (Conversation - Feedback - Recognition) will help you develop more and become a better version of yourself.
- Young, creative and professional working environment
You will get the chance to work in an environment that inspires new ideas, promotes transparency and cooperation. Your teammates are young, passionate and professional so that they will become not only your colleagues but also your second family. Besides, you can receive valuable feedback and assistance from your managers to improve your performance and productivity.
