Trưởng Phòng Dịch Vụ / Service Manager

PURPOSE:

• The Service Manager fosters after-sales innovation and customer-centricity and plays a critical role in the delivery of exceptional after-sales service experiences to Audi brand customers
• This position oversees all aspects of the service department, including customer service, service operations, parts management, technical support, and warranty administration
• Be a key member of the dealership management team

DUTIES:

• Oversee all aftersales activities and operations. Ensure the revenue increases as per the  company's strategy
• Managing the internal quality including but not limited to: recruitment, interview, training, duty scheduling, performance management,  planning the headcount budget annually, disciplinary actions, and after-sales policy development.
• Checking compliance with all service-related guidelines, regulations, and requirements at the branch.
• Ensuring smooth daily operation & controlling workflow between departments in the workshop
• Developing strategies and implementing and supervising  measures to rapidly increase market shares for services, parts, and accessories
• Cooperating with the Aftersales Manager of the importer to analyze and exploit market potential through regular observation, analysis, and evaluation of customer and competitor behavior in the service market 
• Updating new requirements, regulations from related Authorities to Branch Manager and BOD
• Be in charge of specific reports requested by BOD/HCM Branch Manager

• Social Insurance full basic salary. 
• Salary paid on 30 or 31 of each month. 
• Bonus for Holidays/ birthday. 
• Health insurance for employee and dependents (spouse, child).
• 12 days annual leave per year.