Customer Service Executive

WORKING TIME: 8-hour rotating working shifts

• Day shift: 8.30 AM – 5.30 PM 
• Night shift: 4.30 PM – 12.00 AM

You will work in rotating shifts with your colleagues and have up to 3 Night Shifts per week and have 1 day off at weekends.

You will work from home on the Night Shift and Weekends.

Lunch break: 12:00 PM – 01:00 PM

Evening break: 6:30 PM - 7:00 PM

                            or 7:30 PM - 8:00 PM

RESPONSIBILITIES

• Customer Care Services and Order Confirmation
• Inquire about customer needs and provide advice based on the given requirements.
• Generate a quotation based on the specified criteria.
• Address customer inquiries.
• Advise on package upgrades and confirm customer orders.
• Guide customers on payment and form-filling/upload procedures.
• Reconnect with previous customers to offer services.
• Ensure customers receive the best care and experience when using the company's services.
• Order Operations
• Provide order information to the Operations Management Department (OM) and payment details to the Accounting Department.
• Collaborate with the OM to monitor the order operation process.
• Address inquiries and support customers during the order operation process.
• Receive and send all assignment versions from writers to customers.
• Data Management and Internal Processes
• Maintain internal files, handover documents internally, and cross-referenced files with other departments.
• Conduct monthly data reconciliation processes with OM, Marketing (MKT), and Accounting Departments.
• Generate monthly reports for Customer Relations (CR) and propose solutions based on monthly data reports if any.
• Coordinate with the Order Management and Accounting Departments to process refund requests for customers.

• Attractive Income: up to 11.000.000 VND/month, including

+ Negotiable salary (7.000.000 - 9.000.000 VND/month)

+ Parking and meal allowances

+ Incentive

• 13th-month salary bonus;
• Salary review yearly;
• Insurance following the Labor Law;
• 13 days of annual leaves per year;
• Gift or allowance for holidays, birthdays, weddings, sicknesses, ETC.;
• Company trips & other team-building activities;
• Passionate, talented, young, and driven colleagues;
• Unlimited potential for your career growth because we are small and fast-growing;
• Free snacks, tea, and coffee for a tea break regularly.