Nhân Viên Chăm Sóc Khách Hàng - Customer Service Officer

1. Re-enrolment

• Be responsible for monthly re-enrolment target
• Fill up classes with students to meet the minimum number of students in each class
• Do re-enroll and care call
• Consult extra course at AEG

2. Course Administration

• Prepare and maintain class folders
• Manage class information/ schedule: open, cancel, delay, start date, end date, term/ final test, parents meeting
• Deliver product presentations
• Update parents/ students with course progress
• Input results

3. Customer Service

• Support with organizing events/ activities for students
• Handle students’ requests/ complaints on a daily basis
• Prepare and do customer survey (via hard copy form and telesales)
• Check attendant - Call absence
• Visit class

4. Admin Tasks

• Update student list daily
• Manage enrolment document
• Update and manage student information
• Check and follow up all requests till the end
• Manage transfer fee/ transfer class/ save fee document

• Competitive basic salary + bonus
• Professional and holistic training
• Creative, supportive and competitive colleagues
• 12 days annual leave
• Discount on English courses for IELTS preparation at AEG Vietnam
• Discount for employee's children
• Other benefits: laptop, telephone, uniform, free employee parking