Trainer Specialist - App Social Video

Mức lương

Thoả thuận

Khu vực tuyển

Kinh nghiệm

1 năm

Trình độ

Đại học

Hạn nộp hồ sơ:

20/06/2026

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Thời gian ứng tuyển sắp hết, nhanh tay để không bỏ lỡ cơ hội!

Mô tả công việc

Deliver onboarding and refresher training for new and existing agents (product, process, system, soft skills).
Develop, update, and maintain training materials, SOPs, guides, assessments, and knowledge base content.
Identify training needs based on QA/OPS feedback, performance data, and error trends.
Conduct post-training evaluations to measure knowledge retention and improvement.
Coordinate with QA/Team Leads/Operations to align standards, updates, and communication.
Support new features, scope changes, and business/process updates through training sessions.
Handle additional training tasks as assigned to support operational and quality goals.

1 years of experience training, coaching, mentoring, or supervisory experience in a contact center.
Experience in E-Commerce, Technology is a plus.
Strong communication skills: presentation, facilitation, coaching, and feedback delivery.
Proven ability to train large groups and handle fast-paced operational changes.
Experience collaborating with QA/OPS to improve performance & quality
Strong MS Office/Google Workspace skills (Slides, Excel, Word, Sheets).
Solid English communication skills (written + verbal).
Strong organization, time management, prioritization, and multitasking.
Ability to analyze performance trends and translate insights into training actions.

Salary: Negotiation
Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
Promotion opportunities
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities: Birthday party, Employee engagement activities