Sales Support Executive (Nhân Viên Hỗ Trợ Kinh Doanh)

• This role is to provide exceptional service to sales staffs and customers, ensuring that their needs are met with the highest level of professionalism and efficiency. 
• You will act as a key intermediary between our customers and internal teams, taking ownership of your accounts and delivering outstanding support throughout the selling process.
• Customer Service: Ensure that sales staffs and customers receive an exceptional level of service from the initial inquiry through to after-sales support, addressing any concerns promptly and effectively.
• Contract Preparation: Prepare sales contracts as sales staffs’s required, ensuring all terms and conditions are clearly stated, in accordance with company policy.
• Order Processing: Performs data entry tasks for sales figures, make sales report, analyze sales data and propose sales activities to sales team if needed.
• Coordination with Internal Teams: Collaborate with internal teams, including Planning and Warehouse, to ensure customer timelines are met and operations run smoothly.
• Order and inventory management: Ensure customers receive goods on time and ensure inventory meets customer requirements.
• Complaint Handling: Address customer complaints according to the established complaint handling process, ensuring resolution and customer satisfaction.
• Feedback and Reporting:

a Report any unusual activity to your leader.

a Update and follow sales data such as customer list, credit limit, revenue, debt and update to related department as required.

a Issue and send Chemical control documents and other notices to customers (if any)

• Data Management:

a Liaise with customers to gather complete information regarding their requests and input data into the system accurately and promptly.

a Work closely with the Warehouse and Planning team to process customer orders and ensure delivery timelines are adhered to.

• Customer relationship management: Customer Relationship Management: Maintain good relationships with sales staff and customers. Proactively seek new sales opportunities for current customer base.
• Support function: Support Functions: Provide day-to-day support functions for the assigned Supervisor/Manager, assisting with various administrative tasks as needed.
• Perform other tasks required by line manager

Working place: My Xuan A IZ, Phu My Ward, Ho Chi Minh City

• Graduated from University with relevant field.
• Proficient in data management and inventory tracking systems.
• Presentation skills.
• Strong time management skills, detail-oriented with excellent organizational abilities.
• Ability to work collaboratively in a team environment.
• Strong communication, interpersonal skills.
• Previous experience in order management at manufacturing company is preferred
• Careful, well – organized, friendly, positive thinking, hard – working, responsible.
• Eager at learning and learning from doing.
• Proficiency in Microsoft Office Suite; experience with CRM
• Able to take work pressure from work
• Have 3 Years working experience in Sales Coordinator, Customer Service Executive, Sales Admin – Support, … Experience in order management at manufacturing company will be advantages.
• Fluent in English will be advantages.

• Allowances according to the Company’s policy for occasions: Birthday, Marriage, Childbirth, Hospitalization, Deceased relative, Seniority
• Company trip every year
• Annual health check
• Pay social insurance, health insurance, unemployment insurance according to labor law
• Health insurance and 24/24 Accident insurance 
• 15 days of annual leave
• Christmas Day off on 25th of Dec
• Tet Gifts
• Gifts for International Women's day
• Gifts for International Chidren’s day
• Year-end party 
• 13th month salary.
• Annual salary increase and KPI bonus