• Management of site/accounts SLA, SLO with IT stakeholders, and business operations.
• Deliver efficiencies by contributing to Global Projects including automation by tracking & completing site-specific actions/projects on time.
• Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutions teams & get IT implemented & manage client visits
• Coordinate with the FM team for site-specific requirements related to data center
• Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits as per COPC, ISO 27001 ETC. standards & ensuring 100% contract compliance.
• Troubleshooting and resolving technical problems as they arise, either independently or in collaboration with other IT professionals & communicating real-time updates to the related team.
• Designing and deploying enterprise-level hardware and software systems that support the organization’s operations.
• Monitoring and maintaining IT infrastructure systems to ensure they remain operational and secure.
• Developing disaster recovery plans and procedures in conjunction with other IT professionals.
• Keeping abreast of technological advancements and emerging trends in hardware, software, and systems management to inform decision-making about IT infrastructure.
• Ensure patch deployment on servers, firewalls, network devices, and compliance management are up to date.
• Creating and maintaining documentation related to the company’s technology systems. This includes things like system configurations, policies and procedures, and troubleshooting guides.
• Achieving and Maintaining high IT VOC scores.
• Identify & report possible/potential exposures that may lead to fraud/non- compliance. Ensure 100% compliance to IT & business processes & org policies.

• College/University degree in Information Technology.
• 2 - 5 Years of relevant experience in an Enterprise IT Environment.
• Certifications: CCNP, VMware Certified Professional (VCP), MCSE, MCA Azure Administrator, MCE Microsoft 365 Enterprise Administrator.
• Excellent Proven skills in Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis.
• Hands-on experience in Site IT Operations, IT Service Delivery & Shift Management.
• Hands-on experience on:

1/ Server operating systems such as Windows, and Linux.

2/ Virtualization technologies (VMware, Hyper-V);

3/ Storage area networks and storage management systems;

4/ Networking hardware and software such as switches, routers, firewalls, and VPNs;

5/ Data backup and recovery software;

6/ Remote administration software;

 7/ Scripting languages such as Bash, and PowerShell;

• Willing to work in night shifts, a 24/7 environment.

• Salary: Up to 25 mil (gross).
• Promotion opportunities & Salary increase every year.
• Periodical bonus: twice/year.
• 13th-month salary.
• Insurances followed Vietnamese Labor Law.
• Bonuses, gifts for Holidays.
• Activities: Birthday party, Employee engagement activities.