Technical Solutions Expert (Dynamics 365 Ce, Japanese Speaking)

Dream Job Alert! Become a Technical Solutions Expert (Dynamics 365 CE, Japanese speaking) at a foreign-invested company and earn $6000/month:

Technical Leadership & Advisory

• Provide advanced technical guidance and SME support to frontline engineers and delivery partners
• Mentor technical teams on troubleshooting methodologies, escalation handling, and best practices
• Conduct technical reviews, case triage, escalation analysis, and issue management
• Collaborate with global engineering and product teams on complex incidents and technical escalations
• Support release management and deployment readiness activities

Customer & Support Excellence

• Drive high-quality customer support experiences across enterprise CRM environments
• Identify technical readiness gaps and propose enablement initiatives
• Analyze recurring support trends and recommend long-term improvements
• Participate in weekly operational and business review meetings
• Contribute to continuous improvement initiatives, process optimization, and knowledge sharing

Technical Readiness & Collaboration

• Develop technical learning materials and readiness documentation
• Support onboarding and competency development for technical engineers
• Participate in technical interviews and evaluation activities for new hires
• Collaborate cross-functionally with training teams, operations teams, and technical stakeholders globally

• Male/Female, 27-46 years old
• Minimum 3–5 years of experience in one or more of the following areas: Microsoft Dynamics 365, CRM application support, Enterprise software support, Technical consulting or advisory services
• Hands-on experience with Dynamics 365 Customer Engagement in roles such as Technical Advisor, Technical Support, or Developer
• Hands-on experience supporting enterprise customers in a global or outsourcing environment is highly preferred.
• Strong verbal and written communication skills with a collaborative mindset.
• Good problem-solving and troubleshooting abilities with logical thinking.
• Passion for continuous learning and professional development.
• Ability to work flexible shifts, including weekends when required by business needs.

• Tham gia BHXH, BHYT, BHNT
• Nghỉ phép nămNghỉ lễ, Tết, nghỉ việc riêng theo quy định
• Chế độ thai sản, ốm đau, tai nạn lao động
• Trang thiết bị làm việc