Công Ty Tnhh Các Giải Pháp Softel
Customer Service Supervisor (Giám Sát CSKH, T2-T6)
Ngày cập nhật:01/10/2024 04:14
Lượt xem:38
Chi tiết tuyển dụng
Công ty
Thông tin chung
Ngày đăng
01/10/2024
Cấp bậc
Quản lý nhóm- giám sát
Số lượng tuyển
1
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu kinh nghiệm
5 năm
Ngành nghề
Mô tả công việc
As a Customer Service Supervisor, you will work from Monday to Friday and you can choose 01 of 03 work time as below:
- Night Shift 1: 8:00 PM to 5:00 AM
- Night Shift 2: 11:00 PM to 8:00 AM
With some other tasks:
- Support in hiring, training, and managing staff including scheduling and payroll
- Contribute to the development of Call/Live Chat Center objectives, standardized processes and associated documentation
- Analyze call center and Live Chat performance data and prepare and interpret associated reports
- Assist in staff evaluations and performance reviews
- Set both sales and performance goals for agents.
- Monitor the progress and development of agents, and create coaching plans to reach required performance levels utilizing the necessary coaching and step of discipline as needed.
- Analyze both individual and team performance daily to manage overall sales and service levels.
- Record agent and team statistics, and prepare reports for Management.
- Maintain up-to-date knowledge of industry developments.
- Assists management with the company’s day-to-day carrier operations activities
- Responds to customer inquiries; review responses; gather and research information; assemble and forward information; verify customer's understanding of information and provide resolution
- Maintains a solid understanding of the current products and services being offered to ensure customer satisfaction
- Verifies and approves customer and agent orders; handles complaints and provides solutions
- Some other duties as required by the Senior Manager/Director.
Yêu cầu công việc
- Diploma/Bachelor’s Degree.
- 5+ years of experience in the management/leadership roles.
- Proficiency in English, basic computer skills, including Outlook, Word, and Excel.
- Demonstrated self-starting capability, working independently with punctuality and attention to detail; adept at multitasking with a strong work ethic.
- Desired qualities include an outgoing personality and an outstanding attendance record.
- Effective multitasking, prioritization, and time management skills.
Quyền lợi
Softel Solutions offers more than just a job; IT’s a chance to build a meaningful career within an iconic US brand while gaining valuable experience. Opportunities to learn American cultures and master your English as native American English-speaking
- Unbeatable base salary from 30M-33M/month with the potential bonuses and incentives. (We can negotiate further based on your qualifications).
- Work 5 days a week and 8 hours a day.
- 12 days of annual leave and 11 paid public holidays, pay insurance according to regulations (social insurance, health insurance, unemployment insurance), with exciting company routine activities.
- Quarterly & Annually Performance-based Bonuses & Sales commission:
- Huge Sales Incentives: Earn commissions from device upgrades, data top-ups, cross-sales, and plan upgrades
- KPI Bonuses: Based on customer satisfaction (70%), attitude, team spirit, and innovative ideas contributions (30%)
- Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR, Customer Service QA, Customer Service Coach, and Customer Service Supervisor/Manager, Director.
- Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
- Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
Join us at HTH Communications and be part of a dynamic and winning team where your career growth matters!
Địa điểm làm việc
Hà Nội, Tầng 2, 434 Trần Khất Chân, Hai Bà Trưng
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