Công Ty TNHH Tech Avenue Solutions Việt Nam
Nhân Viên IT Help Desk
Mức lương :
10 - 18 triệu
Hạn nộp hồ sơ :
01/06/2024
Khu vực tuyển :
Thông tin chung
Ngày đăng
01/05/2024
Thời gian thử việc
2 tháng
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
1
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu bằng cấp
Cao đẳng
Yêu cầu kinh nghiệm
1 năm
Ngành nghề
Mô tả công việc
● Resolve technical issues that customers and other departments within the company are
experiencing related to telephones, hardware, computer software, computer networks, or IT
applications.
● Manage the company's website, information systems, and servers.
● Monitor the process of handling incidents and incidents after they have been resolved.
● Connect with departments to thoroughly resolve major technical issues.
● Answer inquiries and provide information to customers.
● Interpret and present information to customers in an understandable manner to support the
quick resolution of issues.
● Install applications, software, hardware, or computers and other technology devices for the
company.
● Undertake the task of repairing company computers.
● Provide feedback on processes and make recommendations on areas to improve.
● Working hours are from Monday to Friday and work according to USA time
Yêu cầu công việc
Qualifications:
● Experience working as an IT help desk technician or in a similar customer support role.
● Identifying system issues to assist users in handling and resolving computer, software, network-related problems.
● Tech-savvy, with experience working in a tech-related field.
● Ability to diagnose and resolve a variety of technical issues.
● Good understanding of computer systems, Ability to diagnose and resolve basic technical issues
● Proficiency in English (Customer support in English via Meetings, Emails, Calls and Chat)
● Excellent communication and teamwork abilities.
Nice to have:
● Familiarity with Google Cloud platform.
● Familiar with Linux operating system.
Quyền lợi
● Working hours from 8:00 to 17:00 US TIME (22h00 to 07:00 VN TIME) from Monday to
Friday.
● 17 days of paid leave per year.
● Team building outings at least once a year.
● Negotiable salary with performance reviews at the end of the year.
● Complimentary drinks and snacks at the office.
● A vibrant team culture with a young, energetic, and talented team.
● Support for sports and coffee.
