Công Ty TNHH Phòng Khám Gia Đình Hà Nội
Fulltime Receptionist / Lễ Tân (Tiếng Anh Tốt)
Mức lương :
10 - 12 triệu
Hạn nộp hồ sơ :
30/05/2024
Khu vực tuyển :
Thông tin chung
Ngày đăng
02/05/2024
Thời gian thử việc
2 tháng
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
2
Hình thức làm việc
Toàn thời gian cố định
Độ tuổi
23 - 40 tuổi
Yêu cầu bằng cấp
Cao đẳng
Yêu cầu kinh nghiệm
1 năm
Mô tả công việc
Hanoi Family Medical Practice là phòng khám đa khoa cung cấp dịch vụ chăm sóc sức khỏe tiêu chuẩn quốc tế. FMP cung cấp các dịch vụ chuyên nghiệp đến từng cá nhân và chăm sóc y tế toàn diện mang lại giá trị tốt nhất cho cộng đồng người nước ngoài và khách bản địa.
Nhằm đáp ứng nhu cầu chăm sóc sức khỏe cho bệnh nhân ngày một đông, Phòng khám Đa khoa Quốc tế - Hanoi Family Medical Practice tuyển dụng Nhân viên Lễ tân/Dịch vụ khách hàng (thành thạo tiếng Anh) Đừng bỏ lỡ cơ hội được gắn bó, cống hiến và thăng tiến trong môi trường y tế đẳng cấp, chuyên nghiệp và không ngừng phát triển.
Company Overview:
We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam with clinics in major cities in Hanoi and Hochiminh. Our multinational team of physicians and colleague comes from the Canada, Israel, France, United Kingdom of Great Britain and Northern Ireland, Belgium, Sweden, Venezuela, Ukraine, Japan, Korea, India, Philippines and Vietnam. We are a growing and thriving company.
We are looking for Receptionist to join our professional team of Reception/Front Desk/Customer Service:
Responsibilities:
• Greet patients, advice patients of consultation fees, after hour’s charges, Public holiday charges & specialist services & charges. Obtain insurance information & any other necessary data, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.
• Answer multiple-line phones, emails, use booking online, traditional booking in order to ensure effective use of doctor and patient time, reschedule, cancel appointments, response to patients’ questions and provide accurate information when requested. Make sure that patients are provided advance information pertinent to visit (i.e., co-pays due, bringing insurance cards, arriving early for registration/check-in, ETC.)
• Inform patients’ on-time on any changes of schedule.
• Liaise with doctors, nursing staff, and insurance claims department.
• Translate/ Interpret for doctors and patients when needed.
• Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.
• Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.
Yêu cầu công việc
Job Requirements:
- Holder of a diploma or equivalent degree.
- Customer relation/interaction background would be an advantage.
- At least one years’ experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
Key Capabilities & Skills
- Fluency in English and Vietnamese is a must.
- Excellent communication and interpersonal skills.
- Good problem solving skills and ability to handle conflicts.
- Ability to work well under pressure and work in shift.
- Positive attitude, able to be multi-tasked.
- Well-groomed, pleasant outlook is a plus.
Quyền lợi
- Attractive remuneration package
- Annual health check.
- 20 paid leave per year.
- Medical examination and treatment for employee and family members
- 44hrs working per week
- Review salary yearly + annual bonus according to company's regulation
Kỹ năng cần thiết
Địa điểm làm việc
Hà Nội, 298I Kim Mã, Ba Đình
Công Ty TNHH Phòng Khám Gia Đình Hà Nội
Địa chỉ:298 I Kim Mã, Ba Đình, Hà Nội
Quy mô:10 - 150 người
We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam. With 6 clinics in major cities within Vietnam, FMP delivers personalized support, customer service, and comprehensive medical care for the best value to our foreign and local populations. Our multinational team of physicians comes from the US, Canada, Israel, France, Belgium, Italy, Switzerland, the UK, Japan, Philippines, Australia, Vietnam and Argentina. We are a growing and thriving company. More clinics and a hospital are being planned and will be operational within the next 6 – 24 month time frame.
