Od Operation Casual Staff

- Conduct staff training and update training material related to OD services, promotions and operation procedures

- Collect, verify and summarize daily/monthly revenue reports from counter, online channels and partners

- Monitor daily operation activities, facilities, hygiene and staff performance to ensure smooth operation

- Support ticketing operations, update POS information and guide staff on promotion and service information

- Support customers, handle complaints and maintain high customers service standards to improve customer satisfaction

- Coordinate and support event setup, operation and communicate with related departments and vendor

- Monitor stock availability, record damaged or broken equipment and coordinate with procurement when needed

- Receive goods from vendor and perform thorough quality checks

- Liaise with finance and accounting for billing, payment follow-ups and credit note processing

- Work with vendors to review payment documents, including invoices, payment request and quotations

- Bachelor's degree in Hospitality, Tourism or related field

- At least 6 months of experience in operations, customer service, hospitality, or tourism

-  Proficiency in MS Office (especially Excel, Word, Power Point)

- Good written and verbal communication skills

- Strong organizational, problem-solving skills and multitasking skills

- Fluent in English (both verbal and write)

- Good math skills

- Staff training and team management skills

- Competitive salary with comprehensive benefits

- Full insurance coverage: social insurance, 24-hour insurance, health insurance;

- Support for parking, lunch, tea, and coffee