Restaurant Manager / Quản Lý Chi Nhánh Nhà Hàng

JOB OVERVIEW:

Key responsibilities of the Taproom Manager include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient operation, as well as maintain high productivity, quality, and customer-service standards.

Ultimately, you will ensure our Taproom runs smoothly and customers are satisfied, and we have a good base of loyal customers.

DUTIES & RESPONSILITITES 

1. Operational Leadership and Team Management:

• Leadership and Management of Front and Back of the House restaurant operations. 
• Oversee daily operations of the Taproom, ensuring smooth and efficient service well as maintain high productivity, quality according to company requirements.
• We’ll expect you to lead by example and motivate/support our staff during busy moments in our fast-paced environment. 
• Recruit, train and develop a high-performing Taproom team dedicated to offering a consistent level of quality products and high level of customer service while embracing the company culture. 
• Foster a positive work environment and encourage teamwork, communication, and staff engagement with a focus on team building and and build a pool of talent of your team for succession planning.
• Ensure staff achieve and maintain an appropriate level of knowledge about PSBC Craft Beer & Food. 
• Focus on high-quality customer service & maximize customer saticfaction of the Taproom, with a focus on delivering a unique craft beer dining experience.
• Address and resolve customer complaints or issues quickly and professionally.
• Lead by example to inspire the team to engage with the customers to enhance their experience and elevate them to regular guests from time to time. 
• Convert regular customers to loyal customers utilizing the company loyalty scheme. 
• Gather customer data to enable the company to interact with customers on a frequent basis. 
• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
• Adhere to company policies and procedures 

2. Financial Management and Strategic Planning:

• Manage & responsible the financial performance the taproom through KPIs for profitability and quality goals. 
• Track sales/customer feedback/ customer insight to analyze the financial & operational performance of the taproom.
• Play a proactive role in the wider company commercial team to ensure any events, promotional activities are planned and executed successfully. 
• Recommend ways to reach a broader audience and improve Taproom financial performance (e.g. promotions, in-house activities and social media ads). 
• Promote the brand in the local community through word-of-mouth and Taproom events.
• Provide regular weekly/monthly reports and performance updates to the AOM, recommending actions for continuous improvement

• 13th month salary: According to the provisions of the Labor Law and Company Regulations.
• Travel allowance and per diem: According to Company policy.
• Insurance: Compulsory social insurance, health insurance and unemployment insurance are complied with Vietnamese Law. Besides, you are entitled to the Health Insurance package paid by the Company.
• Holidays: You will have 10 days off and receive full salary according to Vietnam Labor Law.
• Annual leave: You will have 12 annual leave days for 1 year and 12 months.
• Company Travel: According to company policy.
• Discount Policy: You will enjoy the Company's policies and benefits applicable to employees of Pasteur Street Craft Beer Restaurant Trading and Services Joint Stock Company (50% for drinks and 30% for food).