Rewards Club Representative - Nhân Viên Lễ Tân

Position Summary:

• The Rewards Club Representative is responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors. The role focuses on greeting guests, assisting with membership inquiries, promoting club events, and maintaining a welcoming atmosphere. Rewards Club Representative are crucial in fostering guest loyalty by providing personalized service and ensuring guests feel valued.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a welcoming atmosphere throughout their visit.
• Assist guests with inquiries about membership, promotions, and club services.
• Help guests with membership registration and ensure all information is accurately recorded in the system.
• Promote club events, loyalty programs, and special offers to guests, encouraging participation.
• Handle guest complaints or issues with professionalism and escalate them to the Senior Host or Assistant Host Manager when necessary.
• Maintain knowledge of all club promotions, events, and services to provide accurate information to guests.
• Build rapport with guests, particularly frequent visitors, to foster loyalty and repeat visits.
• Ensure the reception and guest service areas are clean, organized, and presentable.
• Assist in preparing and distributing promotional materials related to events and club services.
• Support the Senior Host and Assistant Host Manager in organizing and executing special events.
• Keep the membership database updated by registering new members and managing existing records.
• Respond to guest inquiries via phone, email, or in-person promptly and courteously.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Follow all company policies and procedures, particularly related to guest service and privacy.

Requirement:

• Experience in a customer service or hospitality role, with a focus on guest relations is a plus
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
• Proficiency in English; additional languages such as Mandarin, Cantonese, or Korean are an asset.
• Availability to work varied shifts, including nights, weekends, and holidays.
• A high school diploma is required; additional education in hospitality or related fields is a plus.
• Knowledge of hospitality management software and Microsoft Office Suite.
• CV in English

Benefits:

• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Tips and foreign language allowances (Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Bonuses/ gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers