Chuyên Viên Đào Tạo - Dịch Vụ Call Center

✓ Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

✓ Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

✓ Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities

✓ Accountable for achieving individual training performance metrics

✓ Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)

✓ Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

✓ Ensure effective, consistent communication with managers, peers, and other resource groups, including dayto day informal interaction with clients

✓ May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids

✓ Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

✓ Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis

✓ Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

THỜI GIAN LÀM VIỆC: 8h - 17h từ thứ Hai - thứ Bảy, off cố định CN 

➢ Lương: discussed during interview

➢ 2 month probation: received 100% basic salary

➢ Professional, dynamic working environment, free parking

➢ Pay social insurance, health insurance and full benefits according to labor law

➢ Internal activities: Monthly birthday parties, Christmas parties,...

➢ Gifts for Employees and Families: Birthday, holiday (March 8, June 1, October 20, Mid-Autumn Festival,...)