Quality Senior Manager

1. Quality Development

• Plan Quality Assurance department strategical development roadmap based on company’s vision & mission
• Contribute the achievement of company objectives, KPIs, target
• Participate in product planning with the Product Development team to review customer requirements, quality assurance systems and establish appropriate quality standards and parameters for products; policies, processes and procedures for testing
• Identify potential risks associated with a release of new product for which the company may need to develop countermeasures
• Assess the quality of technical design documents
• Conduct periodic quality management review meetings to review tests results, defect rates or returned rate to make necessary adjustment /intervention to improve product quality and quality standards
• Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement
• Perform quality assurance benchmark to ensure that the Company meets industry standards for best practices

2. Quality Assurance

• Monitor garment quality and workmanship from development to finish products. Ensure that response time for defects, and concerns are settled in a set timeframe
• Assure quality management system (QMS) to function in a proper manner end to end process (including sub process and onsite T2s)
• Join pre-production meeting and communicate quality standards and parameters to QA/QC team and other relevant staff
• Manage the testing process (fabric inspection, cut panels inspection, inline inspection and final inspection …) by planning, scheduling, organizing, and coordinating efforts with other departments
• Work with Merchandising on the T2 replacement procedure and discipline
• Implement and manage RCA analysis from quality defects together with production and ME up to T2 level
• Monitor and assure size set sample approval is conducted in alignment with the standards
• Consult with VGM/GM and QA Director to make final decision for major/ critical quality issues
• Lead internal audit, third party audits and regulatory inspections to maintain customer’s standards, applicable laws, regulations, guidelines, and policies
• Monitor suppliers’ performance and follow-up improvement actions
• Perform vendor audits and review current vendor supplied data/quality records
• Oversee product recalls; lead & coordinate with relevant departments to conduct failure analysis and complaint investigation, find solutions and carry out corrective measures
• Provide a full technical answer to a customer complaint in a timely manner
• Lead continuous improvement, and digitalization projects applied for QMS and ensure that digitalization solutions are being followed
• Work closely with Vice General Manager on the quality incentive
• Processes of quality products management and improvement

3. TMI group shared service

• Develop Group QA strategy (Quality capability, Skill matrix, Digitalization, quality standard and Process standardization,…)
• Oversight Group Quality KPIs monitoring (Order pass rate, Audit result, Defect rate, Q-KPI,…)
• Conduct Best practice sharing (Factory visit, group Quality meeting, cross Factory audit)
• Work with relevance to review Quality standards and process
• Lead Monthly group Quality meetings (new Quality standard/ process, critical issues, group Quality KPIs, Quality projects update,...)
• Ensure T1 - T2 alignment (performance review meeting, audit, factory tour, fabric quality management process)

4. People management

• Identify, recruit, motivate, coach, develop and retain staff to ensure sufficient and qualified resources
• Manage staff performance and provide frequent constructive feedback for staff development
• Manage interpersonal conflicts, promote collaboration and respect.

• Free health check at entry
• Join unemployment insurance 24/24 Free for yourself & 02 family members
• There is a shuttle bus from HCM, Bien Hoa, Long Khanh
• There are dormitories for management level and above
• 13th month bonus & additional bonus
• Support for raising children under 6 years old: 260,000 VND/month/child
• Green - clean - beautiful, current working environment
• Annual promotion basis.