[11169] Team Leader – Customer Service (Travel App) | Attractive Salary | Career Advancement

Mức lương

Thoả thuận

Khu vực tuyển

Kinh nghiệm

1 năm

Trình độ

Đại học

Hạn nộp hồ sơ:

28/06/2026

•

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Mô tả công việc

Ensure all agents are achieving their daily KPI’s in qualitative metrics
Monitor scoring KPI statistics
Isolate and identify areas of improvement on members performance
Monitor daily reports from the supervisor
Provide leadership, guidance, and support to the team members
Handle major incidents that cannot be resolved by agents
Accept and process special requests from customers as per SOPs
Manage recurring meetings with team(s) to review performance
Manage routing and payment method enablement as per available inventory defined by SOPs
Ensure all cases are solved within the required timeframe following the company’s SOPs
WORK LOCATION: 8 Floor, 19A Cong Hoa, Bay Hien Ward, HCMC
WORKING TIME: Service time: Monday to Saturday (9am – 6pm)

Working in the environment of a multinational corporation, with customers being the leading foreign
Companies in the field
Promotion opportunities
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities: Birthday party, Employee engagement activities