Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam
Call Center Executive / Nhân Viên Cấp Trung Trực Tổng Đài
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Chi tiết tuyển dụng
Công ty
Thông tin chung
Ngày đăng
19/02/2025
Thời gian thử việc
2 tháng
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
1
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu bằng cấp
Cao đẳng
Yêu cầu kinh nghiệm
2 năm
Ngành nghề
Mô tả công việc
- Ensure provision of high-quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
- Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
- Keep courteous, helpful and smile voice as communicating with all clients.
- Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily.
- Cooperate with relevant Departments on improving customer care services and solving complaints.
- Work closely with the customer services and other operations areas in a team-based environment.
- Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, ETC.)
- Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, lapsed, invest call…)
- Support Clients via Messenger, Facebook, Email, Support FC via channel for MDRT/Hanwha Lead…).
- Support periodic report (daily, weekly, monthly, …)
- Support enhance system.
- Hande others task as assigned.
Yêu cầu công việc
- Good clerical work experience.
- Good customer services experience
- A minimum of one year experience in Call Center of Financial Company/Institution.
- Demonstrate accuracy and thoroughness. Work in an organized manner.
- Effective communication skills: writing, speaking and listening.
- Working independently & with high pressure.
- Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Qualification
- Maintain a clear reporting line with line manager.
- Work closely with the Customer Services and Operations team and a wide range of Head Office staff for daily processing.
- Support all internal/ external customers in daily services.
Position Challenges
- Ensure that all transactions are handled promptly and effectively.
- Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.
Knowledge
- Graduated University/ Colleges
- English at least level B
- Microsoft office
Skills
- Communication
- Compliant handling
- Time management
Quyền lợi
- Competitive salary (100% salary during probation).
- Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
- Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office
- 15 Annual leaves
Địa điểm làm việc
TP.HCM, Quận 1
Từ khoá
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