Công Ty TNHH Animal Doctors International Việt Nam
Customer Service / Nhân Viên Chăm Sóc Khách Hàng
Mức lương :
8 - 10 triệu
Hạn nộp hồ sơ :
03/07/2024
Khu vực tuyển :
Thông tin chung
Ngày đăng
03/06/2024
Thời gian thử việc
2 tháng
Cấp bậc
Chuyên viên- nhân viên
Yêu cầu giới tính
Nữ
Số lượng tuyển
2
Hình thức làm việc
Toàn thời gian cố định
Độ tuổi
20 - 30 tuổi
Yêu cầu bằng cấp
Cao đẳng
Yêu cầu kinh nghiệm
Chưa có kinh nghiệm
Mô tả công việc
Key Responsibilities
- Serve as “Ambassadors” – creating and maintaining goodwill for the hospital.
- Answer and triage phone calls, emails, messages from clients.
- Troubleshoot issues over phone calls, chat and handle customer complaints.
- Make calls, follow up and update on lists of customers.
- Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
- Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
- Relay appropriate information to/from clients to doctors and/or management.
- Quickly understand client needs and initiate the process of meeting those needs.
- Help new clients completely fill out the registration form. Inform new clients about services, ETC. that we offer.
- Maintain proper documentation in the electronic medical record
- Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
- Present and explain fee estimates for treatment/surgery to clients.
- Process payment transactions
Yêu cầu công việc
What We Are Looking For
- Good English communication skills.
- Accept candidates without experience.
- Great phone skills. Great client service skills.
- Must be friendly, outgoing, “people-oriented.”
- Well groomed, organised and detail oriented.
- Ability to handle money accurately and honestly.
- Must possess sound decision making skills and multi-task while working in an environment of stress
Quyền lợi
- Nego Salary. Competitive remuneration package
- Dynamic, supportive environment
- International Company with many different nationalities. Work an International working environment
- Excellent Salary Scale & Year-End Salary Review
- Frequent Team Building Activities
- A rewarding & meaningful role where you make a difference in pets’ lives
Kỹ năng cần thiết
Địa điểm làm việc
Hà Nội, 78 Đ. Tô Ngọc Vân, Quảng An, Tây Hồ
Công Ty TNHH Animal Doctors International Việt Nam
Địa chỉ:78 Đ. Tô Ngọc Vân, Quảng An, Tây Hồ, Ha Noi
Quy mô:10 - 150 người
Animal Doctors International is a full-service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state-of-the-art technology and highly-skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.
Our founder, Dr. Will Thomas – built Animal Doctors International back in 2014. Curently, we have 10 veterinary hospital in many countries. So far we have helped over 100,000 animals receive the gold standard care they deserve across our veterinary hospitals in Southeast Asia. To continue doing this – we need the best veterinarians around!
